SHN Data and Benchmarking update – Tools updated with 2023/24 SHR Data						

					

											
30 August 2024

									

			

							

					

					
	   					

				

					

	




    



    
        


            

                


                    

                        
SHN Data and Benchmarking update


We are pleased to today advise that SHN’s Data and Benchmarking Tools have now been updated with the full SHR dataset for 2023/24, published today (Friday 30th August 2024).  Using these Tools you can now compare your organisation’s performance to any other social landlord operating in Scotland, generating bespoke charts and data tables based on your needs.


These Tools are available to SHN Members only, and can be found on the Data Users page of our website – https://scotlandshousingnetwork.org/communities/data-users/


Initial analysis of the data shows that:


    

  • Tenant satisfaction across the sector continues to be a mixed picture – some improvements in the RSL average, but LA average continues to reduce. For those with a new survey more than half still seeing some reduction in overall satisfaction this year
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  • Another challenging year with regard to costs, labour and materials – but improvements for both LA’s and RSL’s in SHQS compliance
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  • Our voluntary EESSH Return data shows an upward trend in compliance for both LA’s and RSL’s
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  • Both RSLs and LA’s seeing reduction in average emergency repairs timescales, but for non-emergency repairs both LA’s and RSL’s seeing an increase – LA’s seeing a slightly steeper rise
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  • Continuing downward trend for the sector as a whole with regard to repairs satisfaction – but not uniform across landlords – some seeing improvement
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  • Gas safety fails not yet back at pre-pandemic levels but most landlords now reporting zero gas safety fails
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  • Tenancy sustainment has remained at a similar level to previous years for the sector as a whole, but divergence between LA’s and RSL’s – RSL performance improving including for lets to homeless households
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  • Rent increases across the sector – local authority rents seeing the biggest change from previous years. RSL rent increases remain on average higher but the gap has narrowed
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  • Rent collected as a percentage of rent due – improving for LA’s and RSL’s – LA’s now in line with pre-pandemic performance, but best performers tend to be RSL’s
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  • Following years of increases for LA’s, current arrears have begun to improve on average – but still significant gap between LA and RSL performance in this area
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  • Former tenant arrears continuing to climb for LA’s
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  • Relet times continue to increase on average for LA’s while reducing for RSL’s, but clearly still an issue for many LA’s and RSL’s
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We’d like to take this opportunity to once again thank you all for your continuing participation and membership – it is greatly appreciated by everyone here at SHN.