Practice self-assessment

Internal Quality assurance is of critical importance to continuous improvement. With a range of stakeholders to assure, being able to use an easy to follow, thorough, industry developed framework to internally assess your performance is invaluable.

Here you will find a range of self-assessment resources to support your organisational performance improvement activity, including an assessment forum where SHN members will have the opportunity to post questions and discuss issues raised through their self-assessment activities.

There are nineteen self-assessment frameworks that support performance improvement relative to the outcomes of the Scottish Social Housing Charter. There are additional frameworks that support non-Charter activity.

Downloadable Equalities self-assessment framework

Downloadable Communications self-assessment framework

Downloadable Customer Engagement self-assessment framework.

Downloadable Repairs self-assessment framework.

Downloadable Void Management self-assessment framework.

Downloadable Antisocial Behaviour self-assessment framework.

Downloadable Housing Options self-assessment framework.

Downloadable Access to Housing self-assessment framework.

Downloadable Housing Support self-assessment framework.

Downloadable Tenancy Sustainment self-assessment framework.

Downloadable Temporary Accommodation framework.

Downloadable Homelessness Assessment and Investigation self-assessment framework.