Housing management for RSLs

Our communities of practice are a group of like-minded professionals that work (or have an interest in) an area of housing practice.

Jump to resources


Good quality housing management is central to providing homes and communities where people want to live. This community of practice enables members to come together and consider what the future of housing management looks like.

This community of practice explores the tools, skills and processes you need to deliver modern and forward looking services that your communities want and need.


Who is it for

This community of practice is for RSL members and will meet four times per year. Two of these will be in collaboration with the LA Housing Management Community of Practice.

Key Content


Improving tenant participation and scrutiny – best practice


Using IoT to tackle fuel poverty


Untangling evictions post Covid-19 – best practice


A harm centred approach to Anti-social behaviour


Digital by design – best practice


Building a digital customer experience


Cyber security


Forthcoming Events

Charter Performance – A Sector Overview

SHN present an overview of Charter Performance for the Sector, based on SHN Member data received so far. An opportunity for discussion on performance and what we can expect to see for the year ahead.
15th - 15th Jun 2023
Microsoft Teams

Latest News

Scottish Fuel Fund

Funds secured by HACT and Melville are now available for housing associations to access, providing vouchers to support residents with rising fuel costs.

Successful approaches to house led regeneration – SURF

Successful approaches to housing led regeneration – SURF Award Shared Learning Event – 4th May 2023

Social Isolation and Loneliness Fund 2023-2026 deadline 31st March 2023

The Scottish Government has published it's delivery plan for social isolation and loneliness policy "Recovering Our Connections" and a fund for which expressions of interest should be in by 31st March.

Publications and reports

Rent consultation best practice

This presentation from Lorna Shaw at Research Resource provides the background into why rent consultation should be undertaken and some best practice examples in how to undertake rent consultation well and improve engagment and responses.

Member Query – Alarm Systems in Amenity Housing

Responses to a member query around alarm systems used within Amenity Housing. 11 responses were received from 10 local authorities and 1 housing association

The impact of housing on public health, March 2023

This presentation from Michael Tornow, Senior Health Improvement Officer in Public Health Scotland's Housing and Homelessness Team provides an overivew of findings of recent researc studies on the impact of tenure on access to private outdoor space and the use of public greenspace.

Become a member

Already a member? Log in

Are you interested in becoming a member? Submit your details to receive our membership pack. Or email us if you would like to discuss in more detail.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Is your organisation a member already?

Please fill out the form below and we will send you your login credentials within a few days.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.