Housing Management for Local Authorities

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

Jump to resources


Good quality housing management is central to providing homes and communities where people want to live. This community of practice enables members to come together and consider what the future of housing management looks like.

This community of practice explores the tools, skills and processes you need to deliver modern and forward looking services that your communities want and need.

Who is it for

This community of practice is for LA members and will meet four times per year. Two of these will be in collaboration with the RSL Housing Management Community of Practice.

Key Content


Improving tenant participation and scrutiny – best practice


Using IoT to tackle fuel poverty


Untangling evictions post Covid-19 – best practice


A harm centred approach to Anti-social behaviour


Digital by design – best practice


Building a digital customer experience


Cyber security


Latest News

Charter data for 2022/23 now available – SHN Benchmarking Tools updated

Scotland's Housing Network (SHN) is pleased to advise that our Benchmarking Tools have now been updated to reflect the Regulator’s new dataset, issued this morning (Thursday 31 August 2023).

SURF Awards 2023

SURF 2023 awards to launch on 8th June.

Scottish Fuel Fund

Funds secured by HACT and Melville are now available for housing associations to access, providing vouchers to support residents with rising fuel costs.

Publications and reports

Member Query – Average Voids Costs – September 2023

Responses received to a recent member query relating to average voids costs, September 2023

Member Query – Housing Management Process Audits (Local Authorities) – August 2023

Responses received to a recent member query relating to Housing Management process audits. August 2023

Member Query – Void Standards (Kitchens) – August 2023

Responses received to a recent member query on void standards, particularly in relation to kitchens. August 2023

Past Events

Housing Management Forum for Local Authorities

Our next Housing Management Forum for Local Authorities will have a focus on the housing needs of young people leaving care and care experienced young people.
26th Jun 2023
Microsoft Teams

Hate Crime Awareness and Reporting (with Kusminder Chahal, Stop Hate UK)

A 3-hour training session for local authority officers, raising awareness and improving understanding of hate crime, with reference to responses to hate crime, supporting victims and partnership working.
16th Jun 2023
Microsoft Teams

Charter Performance – A Sector Overview

SHN present an overview of Charter Performance for the Sector, based on SHN Member data received so far. An opportunity for discussion on performance and what we can expect to see for the year ahead.
15th Jun 2023
Microsoft Teams

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