Service Improvement and Scrutiny for Local Authorities

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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About

The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities. 

Who is it for

This community of practice meets twice per year and is aimed at performance managers, service improvement managers and general housing managers and officers who are responsible for coordinating and managing service monitoring and improvement activities in local authorities.

Key Content

1

Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords

2

Annual Assurance Statements – reviews of key themes

3

Tenant scrutiny panels – best practice

4

Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing

5

Tenant Scrutiny – sharing best practice

6

Value for Money – What is value for money – best practice

7

Regulatory intervention – learning from others’ experience sharing best practice

Services

Forthcoming Events

Service Improvement and Scutiny Forum

This community of practice is aimed at housing practitioners who are responsible for coordinating and managing service monitoring and improvement activities.
21st Feb 2023
2pm-4pm
Teams

Publications and reports

Housing Management Forum – December 2022

All notes and resources used during the Housing Management forum for Local Authorities held in December 2022. This includes presentations from Aberdeenshire Council, Caledonia Housing Association and SHN, as well as a "Practice Bite" summary of the event.

Tenancy Sustainment Self-assessment Worksheet

Self-assessment framework: Tenancy Sustainment

Performance Management Self-assessment Worksheet

Self-assessment framework: Performance Management

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