Service Improvement and Scrutiny for Local Authorities
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities.
Who is it for
This community of practice meets twice per year and is aimed at performance managers, service improvement managers and general housing managers and officers who are responsible for coordinating and managing service monitoring and improvement activities in local authorities.
Key Content
1
Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords
2
Annual Assurance Statements – reviews of key themes
3
Tenant scrutiny panels – best practice
4
Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing
5
Tenant Scrutiny – sharing best practice
6
Value for Money – What is value for money – best practice
7
Regulatory intervention – learning from others’ experience sharing best practice
Forthcoming Events
Charter Performance – A Sector Overview
Hate Crime Awareness and Reporting (with Kusminder Chahal, Stop Hate UK)
Latest News
Scottish Fuel Fund
Social Isolation and Loneliness Fund 2023-2026 deadline 31st March 2023
Publications and reports
Maryhill Rent Setting Consultation best practice
SHN Presentation on Data and Benchmarking Services, 2023/24
Practice Bite – Charter Preparation Sessions – March/April 2023
Past Events
Network Indicators Review
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