Service Improvement and Scrutiny for Local Authorities
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities.
Who is it for
This community of practice meets twice per year and is aimed at performance managers, service improvement managers and general housing managers and officers who are responsible for coordinating and managing service monitoring and improvement activities in local authorities.
Key Content
1
Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords
2
Annual Assurance Statements – reviews of key themes
3
Tenant scrutiny panels – best practice
4
Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing
5
Tenant Scrutiny – sharing best practice
6
Value for Money – What is value for money – best practice
7
Regulatory intervention – learning from others’ experience sharing best practice
Forthcoming Events
Enabling data driven decisions
Latest News
SHN Data Collection Arrangements 2024
SHN ARC Validation Services 2024
Publications and reports
East Dunbartonshire Council presentation – Approaches to Allocations session – April 2024
Member Responses – Allocations Policies – April 2024
Charter Preparation 2024 – Notes from recent session with Christine Dugan – March 2024
Past Events
Approaches to Allocations discussion session
Charter Preparation Session 2024 – 26th March (In Person)
Charter Preparation Session 2024 – 25th March (Teams)
Become a member
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