Service Improvement and Scrutiny for Local Authorities

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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About

The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities. 

Who is it for

This community of practice meets twice per year and is aimed at performance managers, service improvement managers and general housing managers and officers who are responsible for coordinating and managing service monitoring and improvement activities in local authorities.

Key Content

1

Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords

2

Annual Assurance Statements – reviews of key themes

3

Tenant scrutiny panels – best practice

4

Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing

5

Tenant Scrutiny – sharing best practice

6

Value for Money – What is value for money – best practice

7

Regulatory intervention – learning from others’ experience sharing best practice

Services

Forthcoming Events

Charter Preparation Session 2024 – 19th March (Teams)

SHN's annual Charter Preparation session, led by expert Christine Dugan. Please only book to attend one of these 3 sessions as content will be identical and demand is likely to be high.
19th Mar 2024
Microsoft Teams

Charter Preparation Session 2024 – 20th March (Teams)

SHN's annual Charter Preparation session, led by expert Christine Dugan. Please only book to attend one of these 3 sessions as content will be identical and demand is likely to be high.
20th Mar 2024
Microsoft Teams

Network Indicators – Annual Review

Members are invited to join us as we review our Annual and Quarterly Network Indicators as well as provide an overview of SHN's suite of Benchmarking Tools.
21st Mar 2024
Microsoft Teams

Latest News

SHN ARC Validation Services 2024

27-Feb-24
ARC validation services available to SHN members for 2024.

Development Value for Money

27-Feb-24
The network is currently collecting data for Q3 of 2023/24

Housing Revenue Account (HRA) Report Generator

14-Feb-24
Scotland’s Housing Network is pleased to today launch our Housing Revenue Account (HRA) report generator, to help local authorities benchmark various elements of their HRA returns against their peers.

Publications and reports

EESSH Voluntary Collection Template – 2023/24 Return

SHN's Voluntary Collection template for reporting year 2023/24 - issued March 2024.

SHN Presentation on the new Regulatory Framework – Service Improvement and Scrutiny for Local Authorities – March 2024

Presentation from the recent Service Improvement and Scrutiny for Local Authorities forum on the Scottish Housing Regulator's new Regulatory Framework, which tool place in March 2024.

SHN Guide to the Charter 2024 – Tips on accurate reporting

SHN's Guide to the Charter 2024 - Tips on Accurate Reporting. Written by SHN Association Christine Dugan - published March 2024.

Past Events

Charter Preparation Session 2024 – 19th March (Teams)

SHN's annual Charter Preparation session, led by expert Christine Dugan. Please only book to attend one of these 3 sessions as content will be identical and demand is likely to be high.
19th Mar 2024
Microsoft Teams

Service Improvement and Scrutiny Forum for Local Authorities

This session will provide an overview of SHN’s Housing Revenue Account (HRA) report generator, and will also discuss SHR's new Regulatory Framework and what this means for local authorities.
18th Mar 2024
Microsoft Teams

Rural and Islands Action Plan – An Overview with More Homes Division

In this special session we will be joined by colleagues from the SG's More Homes Division to discuss the Rural and Islands Housing Action Plan, what it hopes to achieve and some key actions.
7th Mar 2024
Microsoft Teams

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