Service Improvement and Scrutiny for Local Authorities

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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About

The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities. 

 

 

Key Content

1

Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords

2

Annual Assurance Statements – reviews of key themes

3

Tenant scrutiny panels – best practice

4

Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing

5

Tenant Scrutiny – sharing best practice

6

Value for Money – What is value for money – best practice

7

Regulatory intervention – learning from others’ experience sharing best practice

Services

Publications and reports

SHN Rent Consultation Survey 2025/26

Output from the SHN Rent Consultation Survey 2025/26

“Minority Ethnic Employment in the Scottish Social Housing Sector” – SG Presentation – November 2024

Presentation by Ellen Asquith and Amy Nimegeer, social researchers from the Scottish Government on their recent research project "Minority Ethnic Employment in the Scottish Social Housing Sector" for SHN's session on this topic, November 2024.

PATH Scotland Impact Report 2018 – “A life changing experience – 20 years on”

PATH Scotland's Impact Report from 2018 on their work to support people from black and minority ethnic (BME) groups to build careers in the Scottish social housing sector.

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