Service Improvement and Scrutiny for Local Authorities

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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About

The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities. 

 

 

Key Content

1

Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords

2

Annual Assurance Statements – reviews of key themes

3

Tenant scrutiny panels – best practice

4

Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing

5

Tenant Scrutiny – sharing best practice

6

Value for Money – What is value for money – best practice

7

Regulatory intervention – learning from others’ experience sharing best practice

Services

Forthcoming Events

Charter Performance 2023/24

This briefing session will give an overview of the main trends emerging from analysis of SHN members’ 2023/24 Charter performance data, as well as opportunity for discussion and sharing of best practice
18th Jun 2024
Microsoft Teams

Charter Performance 2023/24 (Duplicate session)

This briefing session will give an overview of the main trends emerging from analysis of SHN members’ 2023/24 Charter performance data, as well as opportunity for discussion and sharing of best practice
20th Jun 2024
Microsoft Teams

Publications and reports

Quarterly Benchmarking 2023-24 Q4 LA report

This is the report on the Local Authorities who submitted quarterly data for Q4 of 2023-24.

Quarterly Benchmarking 2023-24 Q4 RSL report

This is the report on the Registered Social Landlords who submitted quarterly data for Q4 of 2023-24.

East Dunbartonshire Council presentation – Approaches to Allocations session – April 2024

Presentation by Claire McNeill of East Dunbartonshire Council at SHN's "Approaches to Allocations" session, held April 2024.

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