Service Improvement and Scrutiny for Local Authorities

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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About

The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities. 

 

 

Key Content

1

Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords

2

Annual Assurance Statements – reviews of key themes

3

Tenant scrutiny panels – best practice

4

Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing

5

Tenant Scrutiny – sharing best practice

6

Value for Money – What is value for money – best practice

7

Regulatory intervention – learning from others’ experience sharing best practice

Services

Forthcoming Events

Charter Indicators consultation – Informal discussion session

An opportunity for SHN Members to informally discuss the proposed changes to the Charter Indicators prior to submitting your own formal response.
24th Oct 2024
Microsoft Teams

Publications and reports

Member Query – Void Repairs – October 2024

Responses received to a recent member query on void repairs timescales, October 2024.

Member Query – Shareholding Members – September 2024

Responses received to a recent query about RSL's Shareholding Members as a percentage of their owned stock. September 2024.

Member Query – Rent Structure Reviews and Multi-Year Rent Strategies – August 2024

Responses received to a recent member query on rent structure reviews and multi-year rent strategies - August 2024

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