Service Improvement and Scrutiny for Local Authorities

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities. 

Who is it for

This community of practice meets twice per year and is aimed at performance managers, service improvement managers and general housing managers and officers who are responsible for coordinating and managing service monitoring and improvement activities in local authorities.

Key Content


Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords


Annual Assurance Statements – reviews of key themes


Tenant scrutiny panels – best practice


Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing


Tenant Scrutiny – sharing best practice


Value for Money – What is value for money – best practice


Regulatory intervention – learning from others’ experience sharing best practice


Forthcoming Events

Rural and Islands Action Plan – An Overview with More Homes Division

In this special session we will be joined by colleagues from the SG's More Homes Division to discuss the Rural and Islands Housing Action Plan, what it hopes to achieve and some key actions.
7th Mar 2024
Microsoft Teams

Service Improvement and Scrutiny Forum for Local Authorities

This session will provide an overview of SHN’s Housing Revenue Account (HRA) report generator, and will also discuss SHR's new Regulatory Framework and what this means for local authorities.
18th Mar 2024
Microsoft Teams

Charter Preparation Session 2024 – 19th March (Teams)

SHN's annual Charter Preparation session, led by expert Christine Dugan. Please only book to attend one of these 3 sessions as content will be identical and demand is likely to be high.
19th Mar 2024
Microsoft Teams

Latest News

Housing Revenue Account (HRA) Report Generator

Scotland’s Housing Network is pleased to today launch our Housing Revenue Account (HRA) report generator, to help local authorities benchmark various elements of their HRA returns against their peers.

13th Annual Empty Homes Conference

The 13th annual Scottish Empty Homes Conference will take place in Glasgow on Thursday 29 February. The in-person only event will be held in The Studio on Hope Street near the city centre.

Charter data for 2022/23 now available – SHN Benchmarking Tools updated

Scotland's Housing Network (SHN) is pleased to advise that our Benchmarking Tools have now been updated to reflect the Regulator’s new dataset, issued this morning (Thursday 31 August 2023).

Publications and reports

Quarterly Benchmarking 2023-24 Q3 RSL report

This is the report on the Registered Social Landlords who submitted quarterly data for Q3 of 2023-24.

Quarterly Benchmarking 2023-24 Q3 LA report

This is the report on the Local Authorities who submitted quarterly data for Q3 of 2023-24.

Member Query – New legislation affecting specific dog breeds – February 2024

Responses received to recent member query regarding new legislation affecting specific dog breeds (XL Bully etc). February 2024

Past Events

Housing Management for Local Authorities

This meeting of the LA Housing Management forum will focus on best practice with regard to voids and relets. Members of the LA Asset Management/Maintenance group are also invited to attend.
30th Jan 2024
Microsoft Teams

Service Improvement and Scrutiny Forum

This quarter's SISF session will focus on Annual Assurance Statements, data protection and learning from complaints, and is open to both LA's and RSL's.
17th Aug 2023
Microsoft Teams

Consultation Session on the Regulatory Framework Review (with the Scottish Housing Regulator)

SHN Members are invited to attend a Consultation Session on the Regulator's Framework review, led by SHR's Assistant Director of Regulation, Nicola Harcus.
8th Aug 2023
Microsoft Teams

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