Tenant Participation
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
This Forum is concerned with all aspects of tenant participation, customer engagement and wider community involvement by landlord organisations. There are good practice, legal and regulatory requirements to consult customers, to report performance to tenants, to collect data in relation to protected characteristics and to use that data to influence policy and practice development. All aspects of customer engagement will be discussed at this Forum
Who is it for
This community of practice is primarily for LA members and will meet twice per year. As a member of this community of practice you can also expect to have access to a dedicated online discussion forum, the opportunity to become involved in working groups or research collaborations, access to guidance documents and other publications.
Key Content
1
Exceeding regulatory requirements to report performance to customers
2
Customer satisfaction and reporting requirements
3
The use of technology to communicate with and engage customers
4
Engaging hard-to-reach groups, young people, for example
5
Collecting and making use of equalities data
Latest News
Scottish Fuel Fund
Social Isolation and Loneliness Fund 2023-2026 deadline 31st March 2023
Publications and reports
Woodlands and Garnethill Residents Association Presentation by West of Scotland Housing Association
Tenant Participation Always Changing…. Viewpoint Housing Association March 2023
SBHA’s Croft Street Area Regeneration Consultation
Past Events
Tenant Participation Community of Practice
Become a member
Already a member? Log in
Are you interested in becoming a member? Submit your details to receive our membership pack. Or email us if you would like to discuss in more detail.
"*" indicates required fields
Is your organisation a member already?
Please fill out the form below and we will send you your login credentials within a few days.
"*" indicates required fields