Tenant Participation

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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About

This Forum is concerned with all aspects of tenant participation, customer engagement and wider community involvement by landlord organisations. There are good practice, legal and regulatory requirements to consult customers, to report performance to tenants, to collect data in relation to protected characteristics and to use that data to influence policy and practice development. All aspects of customer engagement will be discussed at this Forum

Who is it for

This community of practice is primarily for LA members and will meet twice per year. As a member of this community of practice you can also expect to have access to a dedicated online discussion forum, the opportunity to become involved in working groups or research collaborations, access to guidance documents and other publications. 

Key Content

1

Exceeding regulatory requirements to report performance to customers

2

Customer satisfaction and reporting requirements

3

The use of technology to communicate with and engage customers

4

Engaging hard-to-reach groups, young people, for example

5

Collecting and making use of equalities data

Forthcoming Events

Sustainability in Social Housing Conference

The Sustainability in Social Housing Conference provides an opportunity for housing professionals to hear from experts, gain skills and exchange ideas in how to deliver sustainability in social housing.
24th Mar 2023
09:00 - 15:00
COSLA Conference Centre, Haymarket Yards Edinburgh, EH12 5BH

Publications and reports

SBHA’s Croft Street Area Regeneration Consultation

Presentation by Scottish Borders HA to the August 2022 meeting of the Tenant Participation Forum about their Croft Street area regeneration consultation.

North Ayrshire Council’s Gold-Accredited Tenant Participation Services

North Ayrshire Council's Tracey Wilson presented to the August 2022 meeting of the Tenant Participation Forum about their TP services which had been gold-accredited by TIS.

Tenant Participation Forum, August 2022, Meeting Report

At this meeting of the Tenant Participation Forum, members heard about North Ayrshire Council's gold-accredited tenant participation services and how Scottish Borders HA had consulted on area regeneration priorities in Galashiels.

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