Tenant Participation

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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This Forum is concerned with all aspects of tenant participation, customer engagement and wider community involvement by landlord organisations. There are good practice, legal and regulatory requirements to consult customers, to report performance to tenants, to collect data in relation to protected characteristics and to use that data to influence policy and practice development. All aspects of customer engagement will be discussed at this Forum

Who is it for

This community of practice is primarily for LA members and will meet twice per year. As a member of this community of practice you can also expect to have access to a dedicated online discussion forum, the opportunity to become involved in working groups or research collaborations, access to guidance documents and other publications. 

Key Content


Exceeding regulatory requirements to report performance to customers


Customer satisfaction and reporting requirements


The use of technology to communicate with and engage customers


Engaging hard-to-reach groups, young people, for example


Collecting and making use of equalities data

Latest News

Charter data for 2022/23 now available – SHN Benchmarking Tools updated

Scotland's Housing Network (SHN) is pleased to advise that our Benchmarking Tools have now been updated to reflect the Regulator’s new dataset, issued this morning (Thursday 31 August 2023).

SURF Awards 2023

SURF 2023 awards to launch on 8th June.

Scottish Fuel Fund

Funds secured by HACT and Melville are now available for housing associations to access, providing vouchers to support residents with rising fuel costs.

Publications and reports

TIS presentation February 2024

An overview of the services provided by TIS and examples of best practice in Tenant Participation

North Lanarkshire Council Tenant Participation Presentation February 2024

Presentation from North Lanarkshire Council to February Tenant Participation Forum - around best practice

Member Query – Tenant Satisfaction Survey frequency – November 2023

Responses received to a recent member query on the frequency of Tenant Satisfaction Surveys in relation to the key Charter Indicators. November 2023

Past Events

Tenant Participation Community of Practice February 2024

An opportunity to share good practice across Local Authorities. Join us to hear about services available from TIS and about tenant engagement in North Lanarkshire Council.
20th Feb 2024

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