Tenant Participation

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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This Forum is concerned with all aspects of tenant participation, customer engagement and wider community involvement by landlord organisations. There are good practice, legal and regulatory requirements to consult customers, to report performance to tenants, to collect data in relation to protected characteristics and to use that data to influence policy and practice development. All aspects of customer engagement will be discussed at this Forum

Who is it for

This community of practice is primarily for LA members and will meet twice per year. As a member of this community of practice you can also expect to have access to a dedicated online discussion forum, the opportunity to become involved in working groups or research collaborations, access to guidance documents and other publications. 

Key Content


Exceeding regulatory requirements to report performance to customers


Customer satisfaction and reporting requirements


The use of technology to communicate with and engage customers


Engaging hard-to-reach groups, young people, for example


Collecting and making use of equalities data

Latest News

Scottish Fuel Fund

Funds secured by HACT and Melville are now available for housing associations to access, providing vouchers to support residents with rising fuel costs.

Social Isolation and Loneliness Fund 2023-2026 deadline 31st March 2023

The Scottish Government has published it's delivery plan for social isolation and loneliness policy "Recovering Our Connections" and a fund for which expressions of interest should be in by 31st March.

Publications and reports

Woodlands and Garnethill Residents Association Presentation by West of Scotland Housing Association

Presentation to the Tenant Participation Community of Practice from Alistair Reid of West of Scotland Housing Association. An overview of their experience of establishing a Residents Association following a transfer of housing stock

Tenant Participation Always Changing…. Viewpoint Housing Association March 2023

Heather Jeffrie of Viewpoint Housing Association provides an overview of recent changes to Tenant Participation within the organisation

SBHA’s Croft Street Area Regeneration Consultation

Presentation by Scottish Borders HA to the August 2022 meeting of the Tenant Participation Forum about their Croft Street area regeneration consultation.

Past Events

Tenant Participation Community of Practice

Join us at the first session of 2023 to hear about Viewpoint HA’s successful engagement with tenants since the pandemic and how they have changed their methods of engagement and improved processes.
23rd - 23rd Mar 2023
10a.m. to 11:30a.m.

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