Tenant Participation
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
This Forum is concerned with all aspects of tenant participation, customer engagement and wider community involvement by landlord organisations. There are good practice, legal and regulatory requirements to consult customers, to report performance to tenants, to collect data in relation to protected characteristics and to use that data to influence policy and practice development. All aspects of customer engagement will be discussed at this Forum
Who is it for
This community of practice is primarily for LA members and will meet twice per year. As a member of this community of practice you can also expect to have access to a dedicated online discussion forum, the opportunity to become involved in working groups or research collaborations, access to guidance documents and other publications.
Key Content
1
Exceeding regulatory requirements to report performance to customers
2
Customer satisfaction and reporting requirements
3
The use of technology to communicate with and engage customers
4
Engaging hard-to-reach groups, young people, for example
5
Collecting and making use of equalities data
Forthcoming Events
Sustainability in Social Housing Conference
Publications and reports
SBHA’s Croft Street Area Regeneration Consultation
North Ayrshire Council’s Gold-Accredited Tenant Participation Services
Tenant Participation Forum, August 2022, Meeting Report
Become a member
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Are you interested in becoming a member? Submit your details to receive our membership pack. Or email us if you would like to discuss in more detail.
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