Performance and Service Improvement for RSLs and Co-ops

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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About

Strong governance is pivotal in housing associations and co-operatives, providing strategic direction and leadership necessary to create successful organisations. This community of practice comes together to consider regulatory requirements and developments alongside other national scrutiny developments.

This community of practice will develop your skills and knowledge to meet regulatory and statutory requirements and other national scrutiny developments. We will explore approaches and tools for performance improvements and service developments.

Key Content

1

Tenant insight – a toolkit for landlords

2

Tenant scrutiny panels – best practice

3

Getting to know you – collecting equalities information

3

What is value for money – best practice

5

Regulatory intervention – sharing best practice

Services

Cost Value for Money

Development Value for Money

Forthcoming Events

Hospital Discharges for tenants – Housing Options Scotland

Join this webinar exploring the Hospital to Home project at the Queen Elizabeth University Hospital (QEUH), and the critical role housing professionals play in supporting safe and timely discharge.

11th Mar 2026

online via Teams

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Publications and reports

DVFM Report – Tenant Satisfaction in New Affordable Housing 2022-2025

This is SHN’s first report on tenant satisfaction in new developments. The findings are based on feedback from 413 tenants living in 723 new homes delivered by seven local authorities and nine registered social landlords between July 2022 and November 2025.

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