Preliminary Annual Charter results published, 2023

20 June 2023

Scottish social housing landlords have shown improved performances in many areas though landlords continue to face many challenges across the sector, according to the Networks prelimary Charter results for 2023.

Scotland’s Housing Network is the largest benchmarking network for social housing landlords in Scotland. The data set used to produce this report comes from 116 landlords, representing around 70% of the social landlords in Scotland. The review provides a summary of trends from the most comprehensive dataset on Charter Performance for 2022/23 available at the present time.

The 2022/23 results show a mixed picture as social landlords continue to face ongoing challenges across the sector. Most notably average tenants’ satisfaction has reduced 4 percentage points since 2018/19. This is reflected in the reduction in tenants’ satisfaction with repairs services to 87% in 2022/23. Whilst most landlords continue to respond quickly to emergency repairs, timescales for non-emergency repairs have increased from 6 days in 2016/17 to 9 days in 2022/23. Whilst there has been a reduction in the volume of emergency repairs there has been an increase in non-emergency repairs completed.

Whilst there has been a reduction in existing tenants’ satisfaction with the quality of their home, there are signs that the social housing sector is performing well in these areas. Gas safety fails have significantly reduced from 3,028 in 2021/22 to 872 in 2022/23, remaining concentrated amongst a small number of organisations. Furthermore, the percentage of homes compliant with EESSH has increased to 91%.

The full performance report, alongside the data dashboards, can be accessed on our member website.