Service Improvement and Scrutiny for RSLs
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
Strong governance is pivotal in housing associations and co-operatives, providing strategic direction and leadership necessary to create successful organisations. This community of practice comes together to consider regulatory requirements and developments alongside other national scrutiny developments.
This community of practice will develop your skills and knowledge to meet regulatory and statutory requirements and other national scrutiny developments. We will explore approaches and tools for performance improvements and service developments.
Key Content
1
Tenant insight – a toolkit for landlords
2
Tenant scrutiny panels – best practice
3
Getting to know you – collecting equalities information
3
What is value for money – best practice
5
Regulatory intervention – sharing best practice
Publications and reports
East Dunbartonshire Council presentation – Approaches to Allocations session – April 2024
Charter Preparation 2024 – Notes from recent session with Christine Dugan – March 2024
SHN Temporary Accommodation Return (Weekly Rents) – Collection template, 2023/24
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