Housing Management for RSLs and Co-ops

Our communities of practice are a group of like-minded professionals that work (or have an interest in) an area of housing practice.

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About

Good quality housing management is central to providing homes and communities where people want to live. This community of practice enables members to come together and consider what the future of housing management looks like.

This community of practice explores the tools, skills and processes you need to deliver modern and forward looking services that your communities want and need.

 

Key Content

1

Improving tenant participation and scrutiny – best practice

2

Using IoT to tackle fuel poverty

3

Untangling evictions post Covid-19 – best practice

4

A harm centred approach to Anti-social behaviour

5

Digital by design – best practice

6

Building a digital customer experience

Services

Publications and reports

Members Query – Mutual Exchanges Aug 25

Members Query - Mutual Exchanges Aug 25

HM Forum – Round table discussion on how medical points are awarded July 2025

On Wed 2nd July SHN held a HM Forum round table discussion where Local Authorities and RSL staff got together to discuss how they are assessing medical points, and discuss any struggles they had doing this. This was a very interesting discussion and one we could've went on to discuss more. We compiled the notes of discussion together and have presented them in this report. I hope you find this interesting.

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