Performance and Service Improvement for Local Authorities

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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About

The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities. 

 

 

Key Content

1

Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords

2

Annual Assurance Statements – reviews of key themes

3

Tenant scrutiny panels – best practice

4

Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing

5

Tenant Scrutiny – sharing best practice

6

Value for Money – What is value for money – best practice

7

Regulatory intervention – learning from others’ experience sharing best practice

Services

Publications and reports

SHR Technical Guidance – July 2025

Technical Guidance issued by the Scottish Housing Regulator, July 2025.

SHN Asset Management – Charter changes briefing session – July 2025

Presentation delivered at Charter Changes briefing session - July 2025.

SHN Guide to the Charter 2025/26 – Tips on Accurate Reporting

Newly updated for the 2025/26 reporting year, and including updated advice on the new Technical Guidance which applies from 1 April 2025 onwards. v1.2 - updated 1 August 2025

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