Service Improvement and Scrutiny for RSLs

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.


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Strong governance is pivotal in housing associations and co-operatives, providing strategic direction and leadership necessary to create successful organisations. This community of practice comes together to consider regulatory requirements and developments alongside other national scrutiny developments.

This community of practice will develop your skills and knowledge to meet regulatory and statutory requirements and other national scrutiny developments.  We will explore approaches and tools for performance improvements and service developments.  

Who is it for

It is suitable for RSL members, as a member of this community of practice you can expect to have access to at least two events per year, a dedicated online discussion forum, data dashboards, the opportunity to become involved in working groups or research collaborations, access to guidance documents and other publications. This community will also have the opportunity to collaborate with performance colleagues within local authorities.

Key Content


Tenant insight – a toolkit for landlords


Tenant scrutiny panels – best practice


Getting to know you – collecting equalities information


What is value for money – best practice


Regulatory intervention – sharing best practice


Forthcoming Events

Service Improvement and Scutiny Forum

This community of practice is aimed at housing practitioners who are responsible for coordinating and managing service monitoring and improvement activities.
21st Feb 2023

Publications and reports

Tenancy Sustainment Self-assessment Worksheet

Self-assessment framework: Tenancy Sustainment

Performance Management Self-assessment Worksheet

Self-assessment framework: Performance Management

Income Management Self-assessment Worksheet

Self-assessment framework: Income Management

Become a member

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