Service Improvement and Scrutiny for RSLs

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

 

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About

Strong governance is pivotal in housing associations and co-operatives, providing strategic direction and leadership necessary to create successful organisations. This community of practice comes together to consider regulatory requirements and developments alongside other national scrutiny developments.

This community of practice will develop your skills and knowledge to meet regulatory and statutory requirements and other national scrutiny developments.  We will explore approaches and tools for performance improvements and service developments.  

 

Key Content

1

Tenant insight – a toolkit for landlords

2

Tenant scrutiny panels – best practice

3

Getting to know you – collecting equalities information

3

What is value for money – best practice

5

Regulatory intervention – sharing best practice

Services

Forthcoming Events

Charter Performance 2023/24

This briefing session will give an overview of the main trends emerging from analysis of SHN members’ 2023/24 Charter performance data, as well as opportunity for discussion and sharing of best practice
19th Jun 2024
Microsoft Teams

Publications and reports

Quarterly Benchmarking 2023-24 Q4 LA report

This is the report on the Local Authorities who submitted quarterly data for Q4 of 2023-24.

Quarterly Benchmarking 2023-24 Q4 RSL report

This is the report on the Registered Social Landlords who submitted quarterly data for Q4 of 2023-24.

East Dunbartonshire Council presentation – Approaches to Allocations session – April 2024

Presentation by Claire McNeill of East Dunbartonshire Council at SHN's "Approaches to Allocations" session, held April 2024.

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