Service Improvement and Scrutiny for RSLs

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.


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Strong governance is pivotal in housing associations and co-operatives, providing strategic direction and leadership necessary to create successful organisations. This community of practice comes together to consider regulatory requirements and developments alongside other national scrutiny developments.

This community of practice will develop your skills and knowledge to meet regulatory and statutory requirements and other national scrutiny developments.  We will explore approaches and tools for performance improvements and service developments.  

Who is it for

It is suitable for RSL members, as a member of this community of practice you can expect to have access to at least two events per year, a dedicated online discussion forum, data dashboards, the opportunity to become involved in working groups or research collaborations, access to guidance documents and other publications. This community will also have the opportunity to collaborate with performance colleagues within local authorities.

Key Content


Tenant insight – a toolkit for landlords


Tenant scrutiny panels – best practice


Getting to know you – collecting equalities information


What is value for money – best practice


Regulatory intervention – sharing best practice


Forthcoming Events

Charter Performance – A Sector Overview

SHN present an overview of Charter Performance for the Sector, based on SHN Member data received so far. An opportunity for discussion on performance and what we can expect to see for the year ahead.
15th - 15th Jun 2023
Microsoft Teams

Latest News

Scottish Fuel Fund

Funds secured by HACT and Melville are now available for housing associations to access, providing vouchers to support residents with rising fuel costs.

Data Collection 2023/24

Information about SHN's data collection arrangements for 2023/24.

Social Isolation and Loneliness Fund 2023-2026 deadline 31st March 2023

The Scottish Government has published it's delivery plan for social isolation and loneliness policy "Recovering Our Connections" and a fund for which expressions of interest should be in by 31st March.

Publications and reports

Maryhill Rent Setting Consultation best practice

This presentation from our Service Improvement and Scrutiny Forum on 9th May 2023 provides an overview of the experiences at Maryhill Housing Assocaition in improving engagement with their tenants in the rent consultation process. An example of Maryhills rent consultation pamphlet can be found below.

SHN Presentation on Data and Benchmarking Services, 2023/24

Presentation on SHN's Data and Benchmarking Services for 2023/24, delivered by Ross Morris at recent Charter Preparation Sessions.

Practice Bite – Charter Preparation Sessions – March/April 2023

Notes from our recent Charter Preparation session with Christine Dugan, taking place on 27th and 28th March 2023, and 3rd April 2023

Past Events

Service Improvement & Scrutiny

This community of practice is aimed at housing practitioners who are responsible for coordinating and managing service monitoring and improvement activities.
9th - 9th May 2023
13:00 - 15:00

Network Indicators Review

Members are invited to contribute to the review of our Annual and Quarterly Network Indicators at this special discussion session.
23rd - 23rd Mar 2023
10am to 12 noon
Microsoft Teams

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