Service Improvement and Scrutiny for RSLs
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
Strong governance is pivotal in housing associations and co-operatives, providing strategic direction and leadership necessary to create successful organisations. This community of practice comes together to consider regulatory requirements and developments alongside other national scrutiny developments.
This community of practice will develop your skills and knowledge to meet regulatory and statutory requirements and other national scrutiny developments. We will explore approaches and tools for performance improvements and service developments.
Who is it for
It is suitable for RSL members, as a member of this community of practice you can expect to have access to at least two events per year, a dedicated online discussion forum, data dashboards, the opportunity to become involved in working groups or research collaborations, access to guidance documents and other publications. This community will also have the opportunity to collaborate with performance colleagues within local authorities.
Key Content
1
Tenant insight – a toolkit for landlords
2
Tenant scrutiny panels – best practice
3
Getting to know you – collecting equalities information
3
What is value for money – best practice
5
Regulatory intervention – sharing best practice
Latest News
Charter data for 2022/23 now available – SHN Benchmarking Tools updated
SHN Development Value for Money – Annual Report
SHN Annual Network Indicators 2022/23 – data now available
Publications and reports
Member Query – Unacceptable Actions/Customer Behaviours Policies – August 2023
Member Query – Data Retention and Storage – August 2023
Quarterly Benchmarking 2023-24 Q1 RSL report
Past Events
Service Improvement and Scrutiny Forum
Consultation Session on the Regulatory Framework Review (with the Scottish Housing Regulator)
Charter Performance – A Sector Overview
Become a member
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Are you interested in becoming a member? Submit your details to receive our membership pack. Or email us if you would like to discuss in more detail.
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