Service Improvement and Scrutiny for RSLs

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

 

Jump to resources

About

Strong governance is pivotal in housing associations and co-operatives, providing strategic direction and leadership necessary to create successful organisations. This community of practice comes together to consider regulatory requirements and developments alongside other national scrutiny developments.

This community of practice will develop your skills and knowledge to meet regulatory and statutory requirements and other national scrutiny developments.  We will explore approaches and tools for performance improvements and service developments.  

Who is it for

It is suitable for RSL members, as a member of this community of practice you can expect to have access to at least two events per year, a dedicated online discussion forum, data dashboards, the opportunity to become involved in working groups or research collaborations, access to guidance documents and other publications. This community will also have the opportunity to collaborate with performance colleagues within local authorities.

Key Content

1

Tenant insight – a toolkit for landlords

2

Tenant scrutiny panels – best practice

3

Getting to know you – collecting equalities information

3

What is value for money – best practice

5

Regulatory intervention – sharing best practice

Services

Latest News

Charter data for 2022/23 now available – SHN Benchmarking Tools updated

31-Aug-23
Scotland's Housing Network (SHN) is pleased to advise that our Benchmarking Tools have now been updated to reflect the Regulator’s new dataset, issued this morning (Thursday 31 August 2023).

SHN Development Value for Money – Annual Report

15-Aug-23
Details of the first Annual Report of SHN's Development Value for Money (DVfM) tool, analysing data relating to new build development projects completed during 2022/23.

SHN Annual Network Indicators 2022/23 – data now available

30-Jun-23
Scotland's Housing Network (SHN) is pleased to today release your Annual Network Indicators data for 2022/23, as well  launch our new interactive tools for reviewing your Annual Network Indicators data.

Publications and reports

Member Query – Unacceptable Actions/Customer Behaviours Policies – August 2023

Responses received to a recent member query to both LA's and RSL's about Unacceptable Actions Policies/Customer Behaviour Policies. 24 August 2023.

Member Query – Data Retention and Storage – August 2023

Responses received to a recent member query on data retention and storage policies and practices, 21 August 2023

Quarterly Benchmarking 2023-24 Q1 RSL report

This is the report on the Registered Social Landlords who submitted quarterly data for Q1 of 2023-24.

Past Events

Service Improvement and Scrutiny Forum

This quarter's SISF session will focus on Annual Assurance Statements, data protection and learning from complaints, and is open to both LA's and RSL's.
17th Aug 2023
Microsoft Teams

Consultation Session on the Regulatory Framework Review (with the Scottish Housing Regulator)

SHN Members are invited to attend a Consultation Session on the Regulator's Framework review, led by SHR's Assistant Director of Regulation, Nicola Harcus.
8th Aug 2023
Microsoft Teams

Charter Performance – A Sector Overview

SHN present an overview of Charter Performance for the Sector, based on SHN Member data received so far. An opportunity for discussion on performance and what we can expect to see for the year ahead.
15th Jun 2023
Microsoft Teams

Become a member

Already a member? Log in

Are you interested in becoming a member? Submit your details to receive our membership pack. Or email us if you would like to discuss in more detail.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Is your organisation a member already?

Please fill out the form below and we will send you your login credentials within a few days.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.